Return & refund policy

Service work is not a T-shirt — it cannot be posted back. So this policy spells out, in plain terms, what happens when something we did or supplied is not right. It applies to all work by Peakstudio Works Sdn. Bhd. alongside your rights under Malaysia’s Consumer Protection Act 1999, which this policy does not reduce.

If a repair does not hold

Repairs carry a 90-day workmanship warranty. If the same fault returns within that window, we return and fix it at no charge — that is always the first remedy. If a second attempt also fails to hold, you may choose between a further attempt or a refund of the labour portion of that job.

If an installation has problems

New installations are covered for 12 months. Faults arising from our workmanship are corrected free. Where a part we supplied fails within its manufacturer warranty, we handle the claim and the swap — you do not chase the manufacturer yourself.

Refunds on deposits

If you cancel a project before materials are purchased, your deposit is refunded in full within 14 days. Once materials are bought, we refund the deposit less the cost of non-returnable items — and hand those items over to you, since you paid for them.

Returning supplied parts

Unused, unopened parts we supplied (a heater still in its box, an uninstalled fan) may be returned within 14 days of purchase for a refund of the item price, less any restocking fee the supplier charges us, which we pass through at cost. Installed items cannot be returned as goods but remain covered by the warranties above.

How refunds are paid

Refunds go back by the method you paid — DuitNow, card reversal or cash — within 14 days of the refund being agreed, together with a credit note for your records.

What falls outside this policy

Changes of mind after work is completed, faults in customer-supplied parts, damage from third-party alterations to our work, and wear items past their stated life (tap cartridges, heater elements past warranty) are quoted as new work rather than covered as returns.

Raising a claim

Call +60 3-6258 4917 or write to [email protected] with your receipt number and a photo of the issue. We acknowledge within one working day and schedule any warranty visit with the same priority as new urgent work.